Login Help

https://login.cardinalhealth.net is an on-demand service that allows you to easily log in to all the applications your organization uses through a single login.


Table of Contents

Frequently Asked Questions

Walk Throughs


Frequently Asked Questions


Q: How do I get my initial login information?

A: Enterprise IDs and initial passwords are emailed to your hiring manager. Please have him/her search for an email from GMB-IdentityManagement.


Q: What should I do if I forget my user name?

A: Your user name is your first name, a period symbol, and your last name. An example is Jane.Doe. However, if that does not work, contact your hiring manager. Please have him/her search for an email from GMB-IdentityManagement to identify your user name.


Q: What should I do if I forget my password and need to reset it?

A: See the below Walk Through for the step-by-step process and associated screenshots.


Q: How do I unlock my account?

A: See the below Walk Through for the step-by-step process and associated screenshots.


Q: What languages does login.cardinalhealth.net support?

A: login.cardinalhealth.net supports the following languages:

  • Austrian
  • Belgium
  • Canadian French
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portugal
  • Russian
  • Simplified Chinese
  • Spanish

Q: How do I change my language settings?

A: See the below table to identify the steps to set up your language settings based on your browser and operating system.

You can set up the language settings for your Okta page, emails, text messages and voice calls by doing the following:

  • Log into https://login.cardinalhealth.net
  • In the upper right-hand side of the screen, click on your name and then click on “Settings”.
  • In the upper right-hand side of the screen, click on “Edit Profile”.
  • Type your password and click “Verify”.
  • To make sure your account is secure, you will be prompted to prove your multifactor authentication. Follow the on-screen prompts to complete that process.
  • In the “Display Language” section, click on “Edit”.
  • Select the desired language from the dropdown option. Then, click “Save”.

You can also set up the language settings for your internet browser by doing the following:

Browser Windows 7 Windows 10 Mac

Internet Explorer

click here

click here

click here

Edge

n/a

click here

click here

Chrome

click here and see below*

click here and see below*

click here and see below*

Firefox

click here

click here

click here

Safari

click here

click here

click here

*For Chrome, after clicking on the above link, follow these additional steps:

6. Click Display Google Chrome in this language or Display Chrome OS in this language.

7. Click Move to the top.

8. Restart Chrome to apply the changes.


Q: How do I edit my profile settings?

A: See the below Walk Through for the step-by-step process and associated screenshots under:

  • How do I change my multifactor authentication (MFA) cell phone information?
  • How do I change my multifactor authentication (MFA) personal email?
  • How do I change my multifactor authentication (MFA) voice call settings?

Q: What should I do if I lost my cell phone and I am a U.S.-based employee?

A: If you lose your phone or suspect that it has been stolen, contact the EIT Service Center immediately by calling 866.300.4357.

  • The support specialist will disable the multifactor authentication on your device.
  • While it is important that you contact the EIT Service Center, rest assured that your password will still protect your account.

Q: What should I do if I lost my cell phone and I am not based in the U.S.?

A: Contact the EIT Service Center for your location, listed online here: https://cardinal.service-now.com/gith?id=sp_contact_us

  • The support specialist will disable the multifactor authentication on your device.
  • While it is important that you contact the EIT Service Center, rest assured that your password will still protect your account.

Q: What are the password requirements?

A: Your password must contain:

  • at least eight characters
  • a lowercase letter
  • an uppercase letter
  • a number
  • a symbol
  • no parts of your user name
  • does not include your first name
  • does not include your last name
  • cannot be any of your last 13 passwords
  • at least one day must have elapsed since you last changed your password

Q: Why does my account keep locking?

A: If you typed the incorrect password for your account nine times in a row, your account will lock for 15 minutes. Also, if your cell phone is connected to a Cardinal Health network, when resetting your network password, you must place your phone in airplane mode and wait one minute. Then, you must modify your password on your phone’s Cardinal Health network Wi-Fi setting. Repeated lock issues are generally related to a cached credential on a personal device. Once your personal devices are disabled or in airplane mode, unlock your account again. If this does not resolve your issue, contact the EIT Service Center for your location, listed online here: https://cardinal.service-now.com/gith?id=sp_contact_us


Q: What is multifactor authentication (MFA)?

A: Multifactor authentication is a security control that is a standard part of your application sign in procedure. It is part of Cardinal Health's ongoing commitment to protect end users against identity theft and fraud. MFA takes two items to access and update your information: “something you know” (like your password) and “something you have” (like your phone). MFA prevents unauthorized access to your accounts and reinforces the fact that you have signed in to a valid application with the second factor authentication options that are only known to you.


Q: Am I required to use multifactor authentication (MFA)?

A: Yes. You are required to use multifactor authentication as part of the authentication process, in addition to a user name and password.


Q: What are the best practices for Self-Service Password Reset (SSPR)?

A: It is recommended that you select two or more factors for SSPR, listed below. Enrolling in two or more options will help with re-enrollment, especially if you replace your phone or change your phone number. Ideally, you should not have all factors go to the same device, such as having SMS and voice call go to your mobile number for instance. Instead, have them go to alternate numbers, potentially the voice call to home or work number. Options include:

  • Okta Verify mobile app
    • Using your smartphone, you can use the Okta Verify app to generate a six-digit code to sign in to applications when extra verification is required.
    • This does not require internet access to use. This is an ideal method when travelling abroad, in flight or visiting locations where there is no cell phone service or Wi-Fi signal.
    • You can also use a “push notification” service as a second factor of authentication. This does require internet access.
    • Okta Verify is available for iPhone, Android and Windows devices.
    • If you chose this as one of your options, do not delete or uninstall the app from your smartphone.
  • SMS (text messaging)
    • A security token that you can use to access Cardinal Health applications will be sent to your mobile device.
    • If your phone number changes, you must re-enroll with the new phone number by logging into https://login.cardinalhealth.net and editing your profile.
  • Voice call
    • A security token is generated and sent to you by phone call to a mobile device or a landline phone.
    • If your phone number changes, you must re-enroll with the new phone number by logging into https://login.cardinalhealth.net and editing your profile.
  • Secondary email account

Q: What are best practices for multifactor authentication (MFA)?

A: It is recommended that you select two or more factors for MFA, listed below. Enrolling in two or more options will help with re-enrollment, especially if you replace your phone or change your phone number. Ideally, you should not have all factors go to the same device, such as having SMS and voice call go to your mobile number for instance. Instead, have them go to alternate numbers, potentially the voice call to home or work number. Options include:

  • Okta Verify mobile app
    • Using your mobile device, you can use the Okta Verify app to generate a six-digit code to sign in to applications when extra verification is required.
    • This does not require internet access to use. This is an ideal method when travelling abroad, in flight or visiting locations where there is no cell phone service or Wi-Fi signal.
    • You can also use a “push notification” service as a second factor of authentication. This does require internet access.
    • Okta Verify is available for iPhone, Android and Windows devices.
    • If you chose this as one of your options, do not delete or uninstall the app from your smartphone.
  • SMS (text messaging)
    • A security token that you can use to access Cardinal Health applications will be sent to your mobile device.
    • If your phone number changes, you must re-enroll with the new phone number by logging into https://login.cardinalhealth.net and editing your profile.
  • Voice call
    • A security token is generated and sent to you by phone call to a mobile device or a landline phone.
    • If your phone number changes, you must re-enroll with the new phone number by logging into https://login.cardinalhealth.net and editing your profile.
  • Google Authenticator mobile app
    • Using your mobile device, you can use the Google Authenticator app to generate a six-digit code to sign in to Cardinal Health applications.
    • This does not require internet access to use. This is an ideal method when travelling abroad, in flight, or visiting locations where there is no cell phone service or Wi-Fi signal.
    • The allowable time to enter the code is 30 seconds. After five unsuccessful attempts, regardless of the time between the attempts, the user account will be locked and must be reset by an administrator.
    • If you chose this as one of your options, do not delete or uninstall the app from your smartphone.

Q: For how long is my Okta SMS (text messaging) passcode valid?

A: Your Okta SMS passcode is valid for five minutes.


Q: What if I requested an Okta SMS (text messaging) or Okta Verify passcode/push but have not received it yet?

A: Okta passcodes can be requested once every 30 seconds. If you have not received your passcode/push, wait for 30 seconds to elapse and submit another request. If the problem persists, you may need to force stop and re-launch your app and/or restart your device.


Q: When will I be prompted for a second factor of authentication?

A: Second factor prompting will vary based on the application used and where it is being accessed from (off-network vs. on-network). Examples include:

  • VPN or Citrix VDI access will always require users to provide a second factor of authentication.
  • While users are on the Cardinal Health network, Office 365 applications will not require second factor authentication. However, outside the Cardinal Health network, you will be prompted for a second factor.
  • Multifactor authentication is in the process of being rolled out to additional applications as well based on the risk. Look for additional communications from Corporate Communications as these changes are implemented.

Q: How do I reach the EIT Service Center?

A: The below EIT Service Center phone numbers are listed online here: https://cardinal.service-now.com/gith?id=sp_contact_us

  • Australia
    • 1.800.986.206 (Toll Free)•    614.757.4357 (Standard)   
  • Austria
    • 0800.802289 (Toll Free)•    614.757.4357 (Standard)   
  • Belgium
    • 0800.262.69 (Toll Free)•    614.757.4357 (Standard)   
  • Brazil
    • 0800.591.6051 (Toll Free)•    614.757.4357 (Standard)   
  • Canada
    • 866.656.8423 (Toll Free)•    905.417.6800 (Standard)   
  • Canada - Gananoque
    • 800.263.4872 (Toll Free)•    614.757.4357 (Standard)   
  • China
    • 86.400.920.9212 (Toll Free)•    86.10.58851760 (Standard)   
  • Colombia-Bogota
    •  57.133441460 (Toll Free)
  • Costa Rica
    • 506.40010357 (Toll Free)
  • Dominican Republic
    • 915.782.9767 (Standard)
  • France
    • 0805.080310 (Toll Free)•    614.757.4357 (Standard)   
  •  Germany
    • 0800.183.3173 (Toll Free)•    614.757.4357 (Standard)   
  • India
    • 0800.919.0237 (Toll Free)•    614.757.4357 (Standard)   
  • Ireland
    • 1.800.948.844 (Toll Free)•    614.757.4357 (Standard)   
  • Japan
    • 0120.982.442 (Toll Free)•    86.10.58851760 (8a-5p M-F local)        614.757.4357 (all other times)
  • Malaysia
    • 60.154.877.0966 (Toll Free)•    614.757.4357 (Standard)   
  • Malta
    • 800.62171 (Toll Free)•    614.757.4357 (Standard)   
  • Mexico
    • 01.800.099.0189 (Toll Free)•    915.782.9767 (Standard)   
  • Netherlands
    • 0.800.022.9013 (Toll Free)•    614.757.4357 (Standard)
  • Philippines
    • 614.757.4357 (Standard)
  • Poland
    • 48.223071887 (Toll Free)•    614.757.4357 (Standard)   
  • Portugal
    • 800.180.353 (Toll Free)•    614.757.4357 (Standard)   
  • Puerto Rico
    • 787.625.4440 (Standard)
  • Russia
    • 8.800.100.6352 (Toll Free)
  • Singapore
    • 65.31580248 (Toll Free)
  • South Korea
    • 080.808.0637 (Toll Free)•    86.10.58851760 (8a-5p M-F local)        614.757.4357 (all other times)
  • Spain
    • 900.838993 (Toll Free)•    614.757.4357 (Standard)   
  • Sweden
    • 020.889.878 (Toll Free)•    614.757.4357 (Standard)   
  • Switzerland
    • 0800.080.666 (Toll Free)•    614.757.4357 (Standard)   
  • United Kingdom
    • 0800.014.8164 (Toll Free)•    614.757.4357 (Standard)   
  • United States
    • 866.300.4357 (Toll Free)•    614.757.4357 (Standard)   
  • For all other Asia Pacific clients whose location is not listed, please contact the EIT Service Center – Asia Pac support desk at 866.10.5885.1760 (China).
  • If your location is not listed, please contact the EIT Service Center-United States at 866.300.4357 or 614.757.4357.

Q: What should I do after I am provided with a temporary password from Chia or the Service Center?

A: Please select if you are on or off the Cardinal Health network and perform the linked procedures.


On Cardinal Health Network – (Connected at a Cardinal Health facility or connected to VPN)

Note – If you are not on the windows login screen please press the Ctrl+Alt+Delete keys on your PC and select Lock.

  1. Press the Ctrl+Alt+Delete keys on your PC.
  2. Enter your temporary password in the Password field. Click the Arrow / Submit button.
  3. You will be prompted with ‘Your password has expired and must be changed’.
  4. Click OK.
  5. Enter your new password in the field where the cursor is blinking.
  6. Enter your new password in the Confirm Password field.
  7. Click the Arrow / Submit button.
  8. Your password has been changed.
  9. Click OK and login with your New Password.
  10. Press the Ctrl+Alt+Delete keys on your PC and select Lock then unlock your computer with the new password.
    • ***NOTE**** If you are a Mobile Device user.

    • Mobile Device User
      • Mobile Email: Make sure you update the stored password for your Exchange account on your phone or tablet.
      • BYOD Network: Make sure you update the stored password for the BYOD wireless network.

Not on the Cardinal Health Network

Note – If you are at the Windows login screen, please press the Ctrl+Alt+Delete keys on your pc and enter your old enterprise id password in the Password field. Windows will not accept the temporary password provided by Chia or the Service Center.

  1. Open your web browser and navigate to https://login.cardinalhealth.net/
  2. Enter your enterprise ID and the temporary password provided by Chia Voice.
  3. You will be notified “Your password has expired”.
  4. Enter your temporary password in the Old Password field.
  5. Enter your desired password in the New Password and Repeat Password fields.
  6. Select Change Password.
    • Note - Your password has now been changed but still needs to be synchronized with Microsoft Windows.
  7. Connect to VPN (Cisco AnyConnect) with your new password.
  8. In the Answer field, select your second authentication method and click the Continue button.
  9. Once you have completed your secondary authentication you will select Accept at the Notice! Banner. You will now be on the Cardinal Health network.
  10. Press the Ctrl+Alt+Delete keys on your PC.
  11. Select Lock.
  12. Press the Ctrl+Alt+Delete keys again on your PC.
  13. Enter your new password in the Password field.
  14. Click the Arrow / Submit button.
    • ***NOTE**** If you are a Mobile Device user.

    • Mobile Device User
      • Mobile Email: Make sure you update the stored password for your Exchange account on your phone or tablet.
      • BYOD Network: Make sure you update the stored password for the BYOD wireless network.

Walk Throughs


Q: How do I log in for the first time as a brand new user?

A: Complete the following steps:

  • Go to https://login.cardinalhealth.net
  • Complete the following two steps.
  • Type your user name and password. Then, click on “Log In”.

    Enroll in multifactor authentication. Click on “Set Up” under at least two of the below options.

  • Below are the four options to enroll in multifactor authentication, as well as the steps to enroll in each.
  • Okta

    Verify

    Text

    Authentication

    Phone Call

    Authentication

    Google

    Authenticator

    On your smartphone, download the app and click “Add Account”.

    Scan the barcode that is displayed on your browser.

    On your smartphone, download the app and click “Add Account”.

    Scan the barcode that is displayed on your browser.

    Once successfully scanned, you will receive a numeric code.

  • In addition to the above factors, it is recommended to enroll a secondary email as another factor for self-service password recovery.
    • If you chose to enroll in a secondary email:
    • Type in your secondary email address and click “Create My Account”.
    • You will receive an email with a link to confirm your email address. Click on that link.
    • The following message will display:
    • The following message will display:

Q: How do I log in for the first time as a user who previously set up multifactor authentication?

A: Complete the following steps:

  • Go to https://login.cardinalhealth.net
  • Type your user name and password. Then, click on “Log In”.
  • In addition to the above factors, it is recommended to enroll a secondary email as another factor for self-service password recovery.
    • If you chose to enroll in a secondary email:
    • Type in your secondary email address and click “Create My Account”.
    • You will receive an email with a link to confirm your email address. Click on that link.
    • The following message will display:
    • The following message will display:

Q: What should I do if I forget my password and need to reset it?

A: If you are a new user and have never logged on to the Cardinal Health network:

  • Contact your hiring manager.
  • Please have him/her search for an email from GMB-IdentityManagement to identify your password.

If you have logged on before to the Cardinal Health network:

  • If using a Cardinal Health-owned computer or kiosk and are going through myHR:
  • If using a Cardinal Health-owned computer or kiosk and are using Ctrl + Alt + Delete:
    • Hold down the “Ctrl” key, the “Alt” key, and the “Delete” key on your keyboard at the same time.
    • Select your Cardinal Health domain account. An example is CARDINALHEALTH\firstname.lastname.
    • Click on “Forgot Password”.
  • If you are using a personal computer and are an employee:
  • If you are using a personal computer and are a contractor:
  • Click “Need Help Logging In?”
  • Click on “Forgot Password?”.
  • Type your user name. Then, select the option you prefer to reset your password: Okta Verify, text message, voice call or email.
  • If you chose to reset your password with Okta Verify:
  • Okta Verify

    Okta Verify Push

    Click “Or Enter Code”.

    Click “Send Push”.

    On your smartphone, open your Okta Verify app. You will see a numeric code displayed.

    On your smartphone, open your Okta Verify app. You will receive a notification to approve or deny. Click “Approve”.

    Enter the code and click “Verify”.

  • If you chose to reset your password with a text message.
    • Click “Send Code”.
    • You will receive a text message with your verification code.
    • Type the code in the below screen and click on “Verify”.
  • If you chose to reset your password with a voice call.
    • You will receive a call and will hear your verification code.
    • Type the code in the below screen and click on “Verify”.
  • If you chose to reset your password with an email.
    • Click “Send Email”.
    • You will receive an email with your verification code.
    • Type the code in the below screen and click on “Verify”.
  • In the first field, type your new password. In the second field, retype the same new password. Then, click “Reset Password”.
  • If you are a laptop user, in order to synchronize your password, you also need to do the following:
    • Hold down the “Ctrl” key, the “Alt” key, and the “Delete” key on your keyboard at the same time.
    • Click on “Lock This Computer”.
    • Hold down the “Ctrl” key, the “Alt” key, and the “Delete” key on your keyboard at the same time.
    • Select your Cardinal Health domain account. An example is CARDINALHEALTH\firstname.lastname.
    • Type your password.
    • Click on the icon that looks like an arrow pointing to the right ().
  • If your cell phone is connected to a Cardinal Health network:
    • When resetting your network password, you must place your phone in airplane mode and wait one minute.
    • Then, you must modify your password on your phone’s Cardinal Health network Wi-Fi setting.

Q: How do I unlock my account?

A: Complete the following steps:

  • Go to https://login.cardinalhealth.net
  • Click “Need Help Logging In?”
  • Click on “Unlock Account?”.
  • Type your email address or user name. Then, select the option you prefer to unlock your account: Okta Verify, text message, voice call or email.
  • If you chose to unlock your account with Okta Verify:
  • Okta Verify

    Okta Verify Push

    Click “Or Enter Code”.

    Click “Send Push”.

    On your smartphone, open your Okta Verify app. You will see a numeric code displayed.

    On your smartphone, open your Okta Verify app. You will receive a notification to approve or deny. Click “Approve”.

    Enter the code and click “Verify”.

    Your account is now successfully unlocked. Click “Back to Login”.

    Your account is now successfully unlocked. Click “Back to Login”.

  • If you chose to unlock your account with a text message.
    • Click “Send Code”.
    • You will receive a text message with your verification code.
    • Type the code in the below screen and click on “Verify”.
    • Your account is now successfully unlocked. Click “Back to Login”.
    • If you chose to unlock your account with a voice call.
    • You will receive a call and will hear your verification code.
    • Type the code in the below screen and click on “Verify”.
    • Your account is now successfully unlocked. Click “Back to Login”.
  • If you chose to unlock your account with an email.
    • Click “Send Email”.
    • You will receive an email with your verification code.
    • Type the code in the below screen and click on “Verify”.
    • Your account is now successfully unlocked. Click “Back to Login”.

Q: How do I change my multifactor authentication (MFA) cell phone information?

A: Complete the following steps:

  • Log into https://login.cardinalhealth.net
  • In the upper right-hand side of the screen, click on your name and then click on “Settings”.
  • In the upper right-hand side of the screen, click on “Edit Profile”.
  • Type your password and click “Verify”.
  • To make sure your account is secure, you will be prompted to prove your multifactor authentication. Follow the on-screen prompts to complete that process.
  • In the “Forgot Password Text Message” section, click on “Edit”.
  • Type your cell phone number and click on “Send Code”.
  • You will receive a text message with your verification code.
  • Type the code and click on “Verify”.
  • After receiving the message “phone number successfully verified”, click on “Done”.

Q: How do I change my multifactor authentication (MFA) personal email?

A: Complete the following steps:

  • Log in to https://login.cardinalhealth.net
  • In the upper right-hand side of the screen, click on your name and then click on “Settings”.
  • In the upper right-hand side of the screen, click on “Edit Profile”.
  • Type your password and click “Verify”.
  • To make sure your account is secure, you will be prompted to prove your multifactor authentication. Follow the on-screen prompts to complete that process.
  • In the “Personal Information” section, click on “Edit”.
  • Type your non-Cardinal Health email address and click on “Save”.
  • You will receive a message noting that the email was sent and needs to be confirmed.
  • You will receive an email with a link to confirm your email address. Click on that link.
  • You will receive the message “Email Change Confirmed”.
  • The previous secondary email addresses will also receive an email regarding this change.

Q: How do I change my multifactor authentication (MFA) voice call settings?

A: Complete the following steps:

  • Log into https://login.cardinalhealth.net
  • In the upper right-hand side of the screen, click on your name and then click on “Settings”.
  • In the upper right-hand side of the screen, click on “Edit Profile”.
  • Type your password and click “Verify”.
  • To make sure your account is secure, you will be prompted to prove your multifactor authentication. Follow the on-screen prompts to complete that process.
  • In the “Forgot Password Voice Call” section, click on “Edit”.
  • Type your phone number and click on “Call”.
  • You will receive a phone call with your verification code.
  • Type the code and click on “Verify”.
  • After receiving the message, “Phone number successfully verified”, click on “Done”.

Q: How do I set up Okta Verify for multifactor authentication? (Smartphone only.)

A: You can set up Okta Verify by completing the following steps:

  • Log into https://login.cardinalhealth.net
  • In the upper right-hand side of the screen, click on your name and then click on 'Settings'.
  • In the upper right-hand side of the screen, click on 'Edit Profile'.
  • Type your password and click 'Verify'.
  • Complete multifactor authentication using a current factor (SMS for example).
  • Scroll down to Extra Verification and click the 'Set up' button next to Okta Verify.
  • The page below will appear.
  • Select Device Type (Apple or Android)
  • Click 'Next'
  • Launch Okta Verify on your mobile device and click 'add account'
  • Scan the barcode on the screen with your mobile phone. This will complete the Okta Verify enrollment process.
  • Going forward, you will be able to select Okta Verify as an option for multifactor authentication. See below for directions on how to use Okta Verify and Okta Verify Push.

Q: How do I use Okta Verify and Okta Verify Push? (Smartphone only.)

A: You can install the Okta Verify app on your mobile device.

  • Using your mobile device, you can use the Okta Verify app to generate a six-digit code to sign in to applications when extra verification is required.

  • This does not require internet access to use. This is an ideal method when travelling abroad, in flight or visiting locations where there is no cell phone service or Wi-Fi signal.

  • You can also use a “push notification” service as a second factor of authentication. This does require internet access.

  • Okta Verify is available for iPhone, Android and Windows devices.

  • If you chose this as one of your options, do not delete or uninstall the app from your smartphone.

  • Okta Push:

    • Below is the Okta Verify app’s main screen:
    • If you choose 'Send Push', the following screen appears:
  • Okta Verify:
    • If you choose 'Enter Code', the following screen appears:

Q: How do I re-register Okta Verify and Okta Verify Push with a new phone or re-installation of the Okta Verify app? (Smartphone only.)

A: You can accomplish this by completing the following steps:

  • Log into https://login.cardinalhealth.net
  • In the upper right-hand side of the screen, click on your name and then click on 'Settings'.
  • In the upper right-hand side of the screen, click on 'Edit Profile'.
  • Type your password and click 'Verify'.
  • Complete multifactor authentication using a current factor (SMS for example).
  • Scroll down to Extra Verification and click the 'Remove' button next to Okta Verify.
  • You will receive a message that Okta Verify has been remove successfully.
  • Once removed, follow the same steps above to register again with Okta Verify.

Q: How do I use Google Authenticator? (Smartphone only.)

A: You can install the Google Authenticator app on your mobile device.

  • Using your mobile device, you can use the Google Authenticator app to generate a six-digit code to sign in to Cardinal Health applications.

  • This does not require internet access to use. This is an ideal method when travelling abroad, in flight or visiting locations where there is no cell phone service or Wi-Fi signal.

  • The allowable time to enter the code is 30 seconds. After five unsuccessful attempts, regardless of the time between the attempts, the user account will be locked and must be reset by an administrator.

  • If you chose this as one of your options, do not delete or uninstall the app from your smartphone.

    • Below is the Google Authenticator app’s main screen on your mobile file and the subsequent screen to enter the code:

Q: How do I report a security incident?

A: Complete the following steps:

  • Send an email to the following mailbox:KeepITSafe@cardinalhealth.com
    • Provide a short description of the issue in the subject line.
    • Provide your first name, last name, Cardinal Health email address and call back number in the message.
    • Provide a two to three line explanation of the issue with the message.